Deposits
A 50% deposit confirms your booking and reserves your production dates. The deposit covers pre-production work and crew holds, and is handled as described below.
Cancellation by the client
- Within 48 hours of paying the deposit and before any pre-production work has begun: full refund of the deposit.
- More than 14 days before the first shoot day: deposit refunded minus any pre-production costs already incurred (such as scripting, location or casting fees), which will be itemised.
- 7–14 days before the first shoot day: the deposit is non-refundable but may be credited toward a rescheduled production within 6 months.
- Less than 7 days before the first shoot day: the deposit is non-refundable, and any non-refundable third-party costs (equipment, studio, talent) are payable.
Rescheduling
You may reschedule once at no charge with at least 7 days' notice, subject to availability. Later changes may incur fees for crew, equipment or location bookings that cannot be released.
Weather and unforeseen events
If a shoot cannot go ahead safely due to severe weather, illness or other events outside either party's control, we will reschedule at no extra cost. If a new date cannot be agreed within 90 days, we will refund any amount paid beyond costs already incurred.
Cancellation by us
If we must cancel a booking for any reason within our control and cannot offer an acceptable alternative date, you will receive a full refund of all payments made.
After production
Because production services are custom work performed for you, payments for completed shoot days and delivered edits are non-refundable. If you are not satisfied with a deliverable, we will work through the revision rounds included in your package to resolve it.
How refunds are issued
Approved refunds are issued to the original payment method within 5–10 business days. To request a cancellation or refund, email BRadfilmsllc@gmail.com with your project name and invoice number.
Contact us
Questions about this policy can be sent to BRadfilmsllc@gmail.com, by phone at (614) 500-3767, or by mail to B Rad Films LLC, 7775 Walton Parkway, New Albany, OH 43054, United States.